We manage your complete eBay seller presence — inventory updates, order fulfillment workflows, and seller performance metrics — with optimized listings and support that maintain Top Rated Seller status.
Most sellers watch their feedback score and assume that’s the whole picture — but 2026 seller research is clear: defect rate is what eBay actually enforces, and a Money Back Guarantee case decided against you counts as a defect even with zero negative feedback left. Losing Top Rated status over a handful of missed metrics costs real, measurable revenue — Top Rated Plus listings convert 15–30% higher and rank 5–15 positions higher than identical unbadged ones.
Late shipments, order accuracy, and case response times each have their own threshold, reviewed monthly on the 20th. One bad stretch can knock a well-run store out of Top Rated status for the following cycle.
Stock levels, item specifics, and listing accuracy kept current, so nothing goes out of sync with what’s actually available.
Orders processed and shipped within the windows eBay’s algorithm and buyers expect, protecting your late shipment rate.
Defect rate, case rate, and shipping metrics tracked continuously against Top Rated Seller thresholds.
Buyer messages and cases handled promptly, keeping your defect rate clear and your store in good standing.
One clear scope, whether it’s a single store or a multi-listing catalog.
A store that keeps its badge, its ranking, and its visibility.
We review current seller metrics, listing quality, and Top Rated status against eBay’s exact thresholds.
Titles, item specifics, and photos reviewed and improved, since these directly drive Cassini ranking.
Orders processed and shipped within required windows, protecting late shipment rate and defect rate.
Performance metrics tracked continuously ahead of eBay’s monthly review, catching issues before the 20th.
eBay Seller Hub · eBay Promoted Listings · Terapeak & listing research tools · Performance & defect rate dashboards
Timeline: listing optimization and workflow setup is typically complete within 3–5 business days; Top Rated Seller status is reviewed by eBay monthly, so measurable ranking and badge improvements usually show within one to two review cycles.
Defect rate first. We track what eBay actually polices, not just the feedback score most sellers watch instead.
Fulfillment protected. Orders are processed within the windows that protect your late shipment rate and Top Rated status.
Listings built for Cassini. Titles and item specifics are optimized specifically for eBay’s ranking algorithm.
Reviewed on eBay’s schedule. Metrics are checked ahead of the monthly 20th review, not after status has already slipped.
Account management keeps your store compliant and Top Rated — but growing sales beyond organic reach needs paid visibility on top of that foundation. Promoted Listings are what turn a healthy store into a scaling one.
Before: Lost Top Rated Seller status after a stretch of late shipments during a busy period, with search visibility dropping immediately.
Diagnosis: Order fulfillment had been handled manually with no defined workflow, so late shipments went unnoticed until the monthly review flagged them.
Fix: Built a structured fulfillment workflow with clear processing deadlines, and cleared the backlog of at-risk orders.
Result: Late shipment rate moved back within eBay’s threshold, and Top Rated Seller status was restored the following review cycle.
Before: Listings were falling in search rankings despite steady sales, with no clear cause the seller could identify.
Diagnosis: Item specifics were incomplete across a large share of the catalog, and titles weren’t matching the keyword phrases buyers were actually searching.
Fix: Rewrote titles around real buyer search terms and completed item specifics across the full catalog.
Result: Listings climbed back up in search results within weeks, consistent with how strongly Cassini weighs specifics completeness and title match.
Before: Defect rate crept above eBay’s 2% threshold, threatening both Top Rated status and search placement.
Diagnosis: A cluster of Money Back Guarantee cases from a single problematic product variant were dragging the account-wide defect rate up.
Fix: Identified and pulled the problematic variant, resolved the open cases, and tightened the buyer message response workflow.
Result: Defect rate dropped back under the 2% threshold within the following review cycle, protecting both status and ranking.
Book a free account audit and we’ll show you exactly where your metrics stand against eBay’s thresholds and what needs attention.
What people mostly ask us about eBay account management and what you might wanna know –
Inventory and listing management, order fulfillment workflows, seller performance monitoring, and Top Rated Seller maintenance — see the full scope above.
Yes, identifying what caused the loss and fixing it — usually late shipments, defect rate, or case rate — is a common part of this service.
Feedback is what buyers leave voluntarily; defect rate includes Money Back Guarantee cases decided against you, even without negative feedback. eBay polices defect rate, not feedback alone.
We manage the workflow and timing to keep fulfillment within eBay’s required windows; physical shipping remains with your existing process unless otherwise arranged.
Yes, title and item specifics optimization for Cassini ranking is part of the standard scope.
eBay reviews it monthly on the 20th, based on a rolling look at your performance metrics.
Yes, scope and pricing are adjusted based on the number of stores and listing volume.
Listing and workflow setup is typically complete within 3–5 business days; status and ranking improvements usually show within one to two monthly review cycles.
Yes, as a separate but complementary service — account management keeps the store compliant, while Promoted Listings drive additional visibility.
Yes — book a free account audit and we’ll show you exactly where your metrics stand.
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Sunday: Closed
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